How may I pay my City of Sunrise utility bill? Utility bills may be paid with cash, check or money order. Payments may be made in person at any of our three customer service offices, or mailed to one of our two payment addresses. In addition, each of our customer service offices has a night payment drop box that may be used outside of our normal business hours. Please do not place cash in the night drop boxes.
When is my utility payment due? The City of Sunrise issues utility bills monthly to every utility customer. Payment is due within 21 days of bill issuance.
Will I get a late notice if my utility bill is not paid on time? Yes. If you do not pay your bill before the City issues the next monthly bill, the next statement will include a notice advising you of the delinquency and providing a date by which payment must be received in order to prevent discontinuance of water service. Please make sure to allow for adequate delivery time if you are mailing a late payment.
What should I do if my service is interrupted? Please contact our customer service staff at (954) 746-3232 to determine the reason for the service interruption. It is possible that water service could be temporarily interrupted while the City makes repairs to the system. If the reason for the interruption is non-payment, City staff will explain what you need to do to restore service; generally, you will be required to pay the past due balance, plus service restoration charges, in cash or money order.
My utility bill includes a charge for "wastewater." What does this mean? "Wastewater" is simply the term that the City uses for sanitary sewer service. It refers to water that has been used and is being returned to the City for treatment.
How is my utility bill calculated? The City reads water meters each month and issues bills based on the usage since the prior month's reading(s). Usage is calculated simply as the current month's meter reading minus the prior month's reading. Water and sewer bills all include a fixed base charge plus a variable charge for the usage. Wastewater commodity charges are based on metered water usage.
Who is reading my meter? Sunrise has contracted an outside company, Severn Trent Services, to read our water meters each month. Although the meter readers do not wear City uniforms or drive City vehicles, they should always be wearing a shirt that identifies them as meter readers working for Severn Trent Services. They should also always wear, in a visible location, a photo identification card that shows the company name (in blue and green letters) and the meter reader's name.
Where is my meter located? Although some customers have water meters located on the side or rear of their homes, particularly if they have a corner lot, most water meters are in front of the home either in the driveway or the swale area between two neighboring properties. Water meters are usually installed underground in meter boxes with concrete, plastic or metal covers. Unlike utility companies in colder areas of the country, Sunrise does not have any meters installed inside homes, garages or basements.
I made arrangements for my utility service to be turned on and it has not been done yet. When will it be on? Please call the appropriate telephone number, listed below, to find out the status of your request: Business days, 9:00 a.m. to 5:00 p.m. - (954) 746-3232 Business days, 5:00 p.m. to 10:00 p.m. - (954) 846-7406 Weekends, holidays and after 10:00 p.m. - (954) 746-3600
My utility service was turned off. Can I turn it back on myself? No. Only an authorized City of Sunrise employee or representative is permitted to restore water service. It can be very dangerous for you to attempt to reconnect service yourself, and you may be subject to civil or criminal penalties if you do so.
What can I do to lower my water bills? Conservation is often the best way to help reduce your bills. For water conservation tips, please visit the Web sites of the American Water Works Association and the South Florida Water Management District . Also, avoid unnecessary service charges by making sure that your utility bill is paid on time.
Does the City of Sunrise provide utility service to my property? Please call (954) 746-3232, and a customer service representative will check to see if you are in our service area.
Are there any liens or other outstanding utility account balances on this property? Please visit the Web pages of the Office of the City Clerk, or call (954) 746-3333 for information regarding lien inquiries.
How long will my utility deposit be held? The City holds deposits for as long as the utility account is open. When the account is closed, the deposit and accrued interest are applied to any outstanding account balance. If a credit balance remains after all charges have been paid, a refund check will be mailed to you.
My utility account is closed. How long will it be before I receive my refund check? Refund checks are generally issued within three to four weeks after the utility account is closed. Please make sure that we have your correct forwarding address!
My utility bill includes a charge for "stormwater." What is this? The stormwater fee on your bill helps to offset costs related to maintaining drainage systems throughout the City. These systems include roadways, drainage culverts, pumping stations and canals.
I'm planning to construct an in-ground swimming pool in my back yard. How can I find out if I'll encounter any utility lines? Dial 1-800-432-4770 - Sunshine State One-Call of Florida - and provide your excavation location. They'll contact all affected utilities, which will in turn contact you within 48 hours to inform you of any underground utility location where you plan to dig. Click www.callsunshine.com for more information on this free service.
10770 WEST OAKLAND PARK BOULEVARD