Since the introduction of the City of Sunrise's new Utility Bill Payment System, customers have had the opportunity to take advantage of several new features that make accounts easier to manage than ever before. Here's a summary of a few of the most popular convenience features:
1) Go Paperless with Electronic Bills
It’s easy to enroll in one of our most popular options – paperless e-billing – which ensures you’ll receive your bill as soon as it’s prepared. There’s no need to wait for a paper invoice! Here’s how to sign up for paperless e-billing:
- Visit sunrisefl.gov/utilitylogin and log in to your utility billing account.
- Click on your Account Number under Utility Billing Accounts.
- Click on your Account Number under Account.
- Click Bill Delivery Preference.
- Select one of the options: Mail, Email, or Mail and Email. We encourage our customers to select Email, as this is the most eco-friendly option – and ensures the most efficient transmittal of your bill.
- Click Update to save your preference!
2) Make Recurring Credit Card or Bank Account Payments Automatically
You can now make payments automatically each month using your credit or debit card with no transaction fee. This is a core feature of our utility billing system and can be accessed by logging into your account in the Utility Bill Payment System. When processing your credit card payment, and prior to check out, you will see an option to “Enroll in automatic payments.” Once you select this option, your subsequent monthly payments will be charged to your credit or debit card. Records of each payment will be available in the utility billing portal.
If you prefer to pay directly from your bank account, you can select the "Manage Bills" option next to your account number in the Utility Bill Payment System and then select the "Automatic EFT Payments" option on the left side menu to add your bank account information. This option is convenient for customers who prefer regular electronic funds transfers directly from a checking account.
3) Make a One-Time Online Payment
Visit our new portal for making one-time bill payments: sunrisefl.gov/onetimepayment. Customers can use an eCheck, bank account, debit card, or credit card to complete this easy process. For help on using this feature, see our step-by-step guide to making a one-time payment.
4) Pay Your Utility Bill by Phone
Call toll-free 1-866-335-0510 to pay your utility bill by phone using a Visa, MasterCard, American Express or Discover card, a debit card, or a check. This service is provided free of charge. You will need your Customer ID and Account Number to pay by phone.
Have questions? Visit sunrisefl.gov/paymybill for help, or email customerservice@sunrisefl.gov.
