Advanced Metering Infrastructure Initiative

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Advanced Metering Infrastructure: New smart meters are coming to your neighborhoodTo enhance the reliability of our water and gas services and modernize the infrastructure, the City of Sunrise Utilities has been preparing to upgrade or replace approximately 45,000 water meters and over 9,600 gas meters that connect our customers’ homes and businesses to the water and gas systems. In the Advanced Metering Infrastructure (AMI) project service area, water meters connected to Sunrise Utilities will be upgraded with a new AMI Smart Meter. Gas meters connected to Sunrise Utilities will receive an upgraded transmitter. Once complete, the meters will enable the City to implement an AMI system, which will provide more reliable and accurate service to measure customers’ water and gas usage—and help our Utilities Department to better assess, meet the community’s needs and modernize the infrastructure. The new meters are also environmentally friendly as we will no longer have meter readers driving their cars throughout the service area to read meters.

We anticipate beginning the deployment of AMI in our service area in 2025 and complete the process by 2027. The City’s contractor for this initiative is Core & Main. They will be working with team members from Envocore to complete the meter upgrades and replacements. Technicians will be easily identifiable by their Envocore branded shirts and will wear picture ID for easy identification. They will adhere to all safety protocols and will respect your privacy during the survey and installation process. We kindly request your cooperation in granting access to your utility meters. This will ensure the collection of accurate data, followed by the proper installation of new meters—enabling the City of Sunrise to better serve you. We appreciate your patience and understanding as we work through these changes that will better serve our community.

AMI Meter-2AMI Meter-1-2

For more information, please review the Frequently Asked Questions (FAQ) below.

Can I choose to keep my old meter?
How long will it take to install my new water meter?
My neighbor's meter was changed, why wasn't mine changed?
Can I make an appointment to have my meter changed out?
Does the contractor or installer need to enter my home for any reason?
Will I be notified when you will be changing my meter?
Will I be notified when the meter is changed?
How long will I be without water?
How many meters are you upgrading?
I live in another City, but I am a customer. Will my meter be changed?
Who can I call if I have problems after installation?
I have additional questions. Who can I contact?
What are smart meters?
How does the AMI system work?
How is the water meter installation done?
How is the gas meter transmitter installation done?
Where does the data from the AMI go?
Will the AMI device affect my home or business?
Is AMI technology safe?
Will AMI change my water or gas bill?
Will my gas service be impacted?
Will my new meter require any special care?
Why are you upgrading the meters?
What are the benefits of AMI
Will the new meter look like the old meter?
Will meter readers still come to my home monthly?
What happens if the meter gets wet?
Do I have to pay for the new meter?
Is there a monthly charge for the new meter?
Will my water be estimated while the meters are being replaced?
Will I need to make changes to my plumbing?
How will I know if my bill is accurate?

Select the applicable door hanger below to view the full details:


Sunrise Utilities Advanced Metering Infrastructure Water Door Hanger  Sunrise Utilities Advanced Metering Infrastructure Gas Door Hanger