Our contractor should have left an informative door hanger on your front door when they completed the change out from the old meter to the new meter.

Smart meters are digital utility meters that offer wireless communication between the meter and your home or business and the City of Sunrise electronically. These meters are a key component of our new Advanced Metering Infrastructure (AMI) system and will not have to be read manually, eliminating the need for someone to visit your property monthly.

The installation schedule is set and will follow a sequence based upon how the meters are currently read. We expect all the meters in our service area to be changed out by Spring 2027 with the Indian Trace portion of Weston being the last area. We cannot schedule your meter changeout.

There is no charge for using the City of Sunrise SmartView portal. Simply sign up, and you can begin monitoring your water and/or gas consumption. It does take approximately 45 days for your information to be populated in the system after your new digital meter is installed, so please be patient if your meter was just upgraded. 

No, you must still use the Utility Billing portal or the One-time Payment portal to pay your monthly utility bill.  For your convenience, we have provided you with a link inside the SmartView portal to easily navigate to the Utility Billing portal.

Using the SmartView portal will allow you to view and monitor your water or gas usage. You can access data about your consumption through a personal desktop, laptop, tablet, or mobile device. You will also be able to see how much water is consumed by the month, week and day. Our goal for the portal is to assist you in identifying both normal and abnormal consumption patterns, conserve water and provide you with an alert in the event of unexpected water usage.  

Multiple meters in the Customer Portal typically means a water meter and gas meter. If additional meters are shown in your portal, they may be former meters at your property.  

For monthly Utility Bills, the City rounds your consumption DOWN to the nearest thousand gallons. For example, if you used 7,800 gallons of water in a month, your Utility Bill will reflect 7 units of water, which is equivalent to 7,000 gallons.  Any consumption remaining from rounding DOWN will be added to your next Utility Bill. In this example, the 800 remaining gallons will be your starting point for your next month’s Utility Bill. So if you only use 200 gallons next month, you will be billed for 1,000 gallons (800 gallons + 200 gallons) or 1 Unit. Your SmartView customer portal shows the exact usage consumed with no rounding.

In the SmartView customer portal, click the button that says, “add alert recipient”. Enter the alert recipient’s name, email, and cell phone number. Select which type of alert you would like this recipient to receive by checking the corresponding boxes for each type of alert, such as a daily usage alert. Click on “add alert recipient” to save the alert notification.

Click the “edit” button next to the alert that you would like to change. Change the desired information by clicking in the field. To change the type of alerts, select or deselect the check boxes that correspond to the desired alert notifications. Click “save” to save any changes.

Names must match the information on your Utility Bill. If the name is misspelled or missing on your bill, contact Customer Service at customerservice@sunrisefl.gov with the correct spelling. Missing names must be accompanied by proof of ownership or a current executed lease on the property. Changes should be reflected in the system within 30 days.

1. Please contact our Public Service / Utility Billing Division at (954) 746-3232 or ami@sunrisefl.gov and use subject line: Smart View Portal Support. This team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Utility Billing Customer Service is also available in person during those hours at the locations listed below:

• City Hall, 10770 West Oakland Park Boulevard
• Village Civic Center, 6800 Sunset Strip
• New River Civic Center, 60 Weston Road