Accessibility Policy

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The City of Sunrise is committed to ensuring access to information, resources, and facilities to all citizens and visitors inclusive of those with one or more unique needs from the full spectrum of recognized disabilities. The City does not discriminate in its programs or services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability. It is our policy to strictly comply with all applicable laws including, but not limited to, Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1987, and the Americans with Disabilities Act (ADA) of 1990.

Specific examples of our dedication to accessibility include:

  • the review of construction projects to maximize access to those with physical disabilities
  • the availability (by request) of auxiliary aids or assistive hearing devices at public meetings
  • the application of Florida Relay TTY/VCO services

In order to further our commitment to non-discrimination, the City is also actively working on improving the accessibility and usability of our website in compliance with the latest commonly recognized standards including the World Wide Web Consortium (W3C) guidelines, ADA accessibility standards, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines suggest best practices for overall user-friendliness and maximal accessibility to assistive technology users—such as screen readers for visual or hearing impairments.



The City of Sunrise’s goal is to attain 100% accessibility compliance. Due to our integration with external vendors, some online resources or documents may remain outside of our immediate control. If you use any assistive technology and the format of any material on our website interferes with your ability to access the information, or to request a reasonable accommodation, or if you need information provided in an alternative format, please let us know using one of the three methods below. We will make a reasonable effort to accommodate all needs and related accessibility feedback in a timely manner.

  • Complete our Accessibility Feedback Form
  • Contact us by email at
  • Contact the City’s Title VI and ADA Non-Discrimination Coordinator by phone: 
    • (954) 838-4522
    • Florida Relay: 711 
    • Florida Relay (TIY/VCO): 1-800-955-8771 
    • Florida Relay (Voice): 1-800-955-8770



The City’s full Title VI and ADA non-discrimination policy is available on this website under Human Resources, including instructions for directing questions or comments to the Title VI and ADA Non-Discrimination Coordinator at

Any individual who believes that material on this site is inaccessible and is considered to be a violation of Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act (ADA) may file a written grievance online via our Accessibility Feedback Form, or by sending an email to and including the following details:
  • Your name
  • Your address
  • Your contact information (email and telephone number)
  • The date of the complaint
  • A description of the problem encountered and any related documentation
  • The URL (web address) or location of the problem page
  • Solution desired



Current employees and applicants seeking employment can request a reasonable accommodation and are covered under the City’s hiring practices and Equal Employment Opportunity (EEO) policies which can be found on the City's website under the Human Resources section.

In compliance with the ADA and F.S.S. 286.26, any individual with a disability requesting a reasonable accommodation in order to participate in a public meeting should contact the City's Title VI and ADA Non-Discrimination Coordinator at least 48 hours in advance of the scheduled meeting. Requests can be directed via e-mail to or via telephone to (954) 838-4522; Florida Relay: 711: Florida Relay (TIY/VCO): 1-800-955-8771; Florida Relay (Voice): 1-800-955-8770. Every reasonable effort will be made to allow for meeting participation.

Sunrise also offers mini-bus services equipped with handicapped lifts and wheelchair stations on dedicated routes throughout the City including stops at select shopping centers, libraries, the Sunrise Senior Center, and Sawgrass Mills mall. Medical transportation is available to eligible residents.